Mindimooyenh Health System Phone and Navigation Support Worker

Interviews will start taking place after August 5, 2025

Why make ONWA your career choice?

Make a difference in the lives of Indigenous peoples by supporting and advocating for positive change. ONWA prides itself on providing all employees with a total rewards package that is generous and supports our workforce and their family members:

•    Competitive salaries
•    Generous paid vacation time
•    Paid time off at Christmas above paid vacation time
•    Additional paid stat and civic holidays
•    35-hour work week 
•    Comprehensive benefits program including health, paramedical, dental, vision, and EAP. All premiums are covered by the employer.
•    Healthcare Spending Account and Lifestyle Spending Account
•    Participate in CAAT defined benefit pension plan and retire with secure lifetime retirement income
•    Paid sick days
•    Paid cultural/personal wellness days
•    Flexible scheduling to support work-life balance
•    Ongoing professional development.
•    Possible reimbursement on a portion of cell phone and internet expenses
•    Remote/hybrid work offered for various positions

VISION:

At the Ontario Native Women’s Association (ONWA), we celebrate and honor the safety and healing of Indigenous Women and Girls as they take up their leadership roles in the family, community, provincially, nationally, and internationally for generations to come.

SCOPE:

The Mindimooyenh Health System Navigator, Phone and Support Worker will assist community members with accessing health care services in a timely, safe, and culturally appropriate manner. They will support community members with booking appointments, attending appointments, filling out consent forms (paperwork), support administrative functions related to the health clinic, general health navigation, basic health education, follow up on COVID 19 and flu vaccine access and help with health-related issues across Ontario. They are responsible for navigating answers to questions community members may have regarding health issues and ensure community members are able to make an informed educated decision on health-related processes. They will foster and promote cross-cultural awareness and sensitivity for health practitioners.

QUALIFICATIONS:

• A post-secondary diploma and/or certificate in health sciences/ social services ideally with minimum of 1 – 3 years of successful working experience in providing operational support and data entry in a community health care setting and/ or in a customer service field. A combination of education and experience will be considered.
  
• Knowledge of the health clinic process, Indigenous focus health issues and experience working with Indigenous populations and communities.
  
• Strong communication and writing skills and can clearly and effectively communicate with all stakeholders.
  
• Strong administrative and computer skills.
  
• Must be dependable, able to follow instructions.
  
• Ability to plan, organize and manage time effectively.
  
• Highly motivated individual with the ability to work with minimal supervision.
  
• Ability to follow through on assigned duties.
  
• Friendly and approachable personality.
  
• Ability to navigate health systems and advocate for those in need.
  
• Demonstrated ability to establish and maintain collaborative relationships with community members, Indigenous partner agencies and mainstream agencies and can easily network to create and maintain new relationships and partnerships.
  
• Strong awareness of issues affecting Indigenous women and their families and awareness of available community resources.
  
• Effective problem-solving skills and the ability to work in a face paced environment.
  
• Ability and willingness to work flexible hours.
  
• Proven ability to build trusting relationships at all levels.
  
• Reliable vehicle and appropriate vehicle insurance coverage with 2,000,000 liability and valid Ontario “G” class driver’s license.
  
• Current, valid vulnerable sector criminal records check. Valid 1st Aid/CPR.
  
• Ability to speak an Indigenous Language is considered an asset.
  
• This position requires travel and evening and weekend work. 
  
  
• ONWA is committed to implementing measures to protect its community members, staff, and other stakeholders from COVID-19. As a result, ONWA has implemented a mandatory vaccination policy. Exemptions will be made for those with a valid medical exemption; proof of the exemption will be required.
  

Please know, this is an existing role we are looking to fill.

The full salary range for this role is $43,700 - $53,497.60. ONWA conducts annual performance reviews, and employees may be eligible for salary adjustments based on performance outcomes and available funding.

We welcome applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

If you would like to learn more about the job, please send us an email at hr@onwa.ca.